FAQ
FAQ
Frequently Asked Questions
All Auroracellsciences products are offered strictly for research use only. They are not intended for human or veterinary use, diagnosis, treatment, cure, prevention, or in-vivo administration.
Use the COA Library or scan the batch QR code. Every released batch is linked to its own batch-specific COA for documentation review.
Auroracellsciences follows an 8-point quality review covering purity, identity, net content, endotoxins, sterility/bioburden, heavy metals, conformity testing, and fentanyl screening.
Orders placed before the daily cutoff may ship the same day. Canada domestic shipping is available.
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General
Our materials are available to customers seeking high-quality, well-documented products for research and analytical purposes.
Research Use Only means our products are offered for research and analytical purposes and are not sold as medications, supplements, or consumer health products.
No. Our products are not intended for human or veterinary use.
Orders are welcome from customers purchasing for research and analytical purposes.
Quality & Verification
Each batch is supported by independent third-party analytical testing and documented with a batch-specific Certificate of Analysis (COA) for review.
A COA is an independent lab report documenting key analytical results—such as identity, purity, content, and other applicable tests—for a specific production batch.
Yes. Each COA maps directly to a specific batch, giving you traceability from the analytical report to the product in your hands.
Use the batch or lot reference on the product to match it to the corresponding analytical report through the COA library or verification system.
Depending on the compound and batch, the 8x testing standard may include purity, identity, content, endotoxin, heavy metals, conformity, sterility or bioburden screening, and targeted fentanyl or analog screening.
Ordering & Shipping
We begin preparing orders quickly, so changes are not always possible once an order is placed. Contact support as soon as possible and we’ll do our best to assist.
Most orders are processed and shipped within 1–2 business days. Some payment methods may require additional confirmation time before processing begins.
Contact support promptly with your order number, photos of the package and product, and a brief description so the issue can be reviewed and resolved.
Yes. Tracking details are sent once your order ships so you can follow it throughout transit.
Payments & Security
Secure payment options are presented at checkout. Payments are processed through encrypted third-party systems for your protection.
No. Payment information is processed through encrypted third-party systems, and raw card data is not stored.
We collect only the information needed to fulfill your order and handle it in accordance with our Privacy Policy.
Compliance & Responsibility
No. Our products are research-use materials and are not FDA-approved for medical, diagnostic, therapeutic, human, or veterinary use.
Customers are responsible for ensuring their purchase and use of products align with applicable laws, regulations, and research-use requirements.
No. We provide the materials and supporting documentation; customers manage their own research use and compliance.
Occasionally, an order may require a quick review to confirm payment, shipping, or order details.